Conte's Suspension Service Center
Who is suspension service for?
Short answer: anyone who owns a bike with suspension. Your bike's suspension is one of the most important components of the bike. It helps to absorb bumps and dips, making for a smoother, more comfortable, and efficient ride. This helps to improve traction and control, which is especially important when riding over rough terrain. Not only will a properly-maintained suspension feel better, it will make you a better rider by making your bike more predictable and inspiring confidence.
Suspension Service Menu
Rear Shock Air Sleeve Service
$100
An important piece of preventative maintenance for the part that keeps you in control. Keep your shock operating smoothly and protect the complex internals by having the air sleeve removed and cleaned. We'll install new seals and fresh suspension fluid.
Fork Lower Leg Service
$150
If your fork is functioning well enough, but you want to stay on top of maintenance and suspect it could squish a little smoother. It's like changing the oil in your car. We'll replace the fluid that's responsible for smooth operation and the seals that keep the dirt out.
Rear Shock Full Service
$250
Blue and red knobs not working? Shock not holding air? Is there a strange gurgling sound when you compress your rear suspension? Time for a FULL service. We'll disassemble and inspect all the tiny parts, replace seals, service the damper and the air sleeve.
Fork Full Service
$250
Lockout not working? Been a couple of years and you haven't had ANY service? Best to get in there and inspect EVERYTHING. This is a complete overhaul/service of the damper, spring and fork lower leg.
Dropper Post Service
$175
Does your dropper post have trouble returning to full extension?
Does it drop when you don't want it to?
Can you hear the dirt and grit inside as it moves up and down?
Let us return your fancy post to its former glory with a complete rebuild.
Available for Fox Transfer & Rockshox Reverb dropper posts.
Prices include all required seal kits and fluids. Replacement of hard parts may incur additional costs.
How it works
Ship your suspension component(s) to us or drop your bike off at your local Conte's Bike Shop location and let us take care of the rest. Just follow the steps outlined below for the method you choose and contact suspensionservice@contebikes.com if you have any questions. Scroll down to see what brands and models we service.
Ship Your Suspension To Us
Book your suspension service below by following these steps:
• Enter "Washington DC" as the location
• Scroll and select "Suspension Service"
• Stay up-to-date with communications via SMS messages
• Mail in the suspension unit (just the fork and/or rear shock, not the entire bike)
• Return shipping is on us!*
• A payment link will be sent to you
• Your suspension will be shipped back to you once payment is received
• Please ship your suspension to:
Conte's Bike Shop
1331 4th Street SE
#107
Washington, DC 20003
*Standard ground shipping within the continental United States is included in the cost of the service.
Drop Your Bike Off With Us
Book the service below or in-store, then:
• The shop will receive your bike, remove the suspension component(s), and dispatch to our Conte's Suspension Service Center
• Stay up-to-date with communications via SMS messages
• Standard ground shipping is included in the cost of the service
Choose "Conte's Suspension Service" as the "workshop" to book your Suspension Service.
Do I Need to Service My Suspension?
The seals in your bike's suspension will wear over time and the oil inside becomes contaminated. This process is accelerated with increased use, adverse riding conditions and lack of regular cleaning. This leads to a number of problems, including:
- Reduced performance
- Increased harshness
- Increased wear on other components
- Increased risk of injury
For these reasons, it is important to get your mountain bike suspension serviced regularly, ensuring that it is performing at its best and that you are getting the most out of your bike.
Here are some of the main reasons why you should have your mountain bike suspension serviced:
- To improve performance: A well-maintained suspension product will provide a smoother, more comfortable ride, as well as improved traction and control.
- To extend the life of the suspension products: Regular servicing can help to prevent wear and tear on the suspension components, reducing the chance that you'll have to replace the entire fork or shock during the life of your bike.
- To avoid injury: A poorly maintained suspension can lead to a number of problems, including increased harshness, which can increase the risk of injury.
At a minimum, the manufacturer's specified service intervals should be followed. However, the frequency with which you have your suspension serviced also depends on how often you ride, the conditions you ride in and the type of riding you do. As a general rule, it is recommended to have basic suspension service performed after 50 hours of riding or once yearly, whichever comes sooner. You should have your suspension fully serviced every 125-200 hours of riding.
Where is the Conte's Suspension Service Center?
Our suspension service department is run by Brian Crowe out of our Navy Yard location. By centralizing the skills, tools, and parts all in one place we can commit to good turnaround times & excellent quality.
All suspension serviced at Conte's must be sent to the suspension service department, as outlined above.
What Services Do We Offer?
Bicycle suspension technology can get pretty complicated. We'll worry about that. You can just choose from our four options: Rear Shock Air Sleeve Service, Rear Shock Full Service, Fork Lower Service, and Fork Full Service. See descriptions and prices above.
How Long Does Suspension Service Take?
Depending on shipping times, service will take between 3 to 12 days. For reference, most turnaround times from other companies are around 3-4 weeks.
What Brands Can Conte's Service?
We currently service most Fox and Rockshox brand forks that are model year 2014 or newer. Our Rear Shock Full Service is currently available for non-piggyback Fox product, model year 2014 or newer and most Rockshox product 2014 or newer. For any other product, feel free to email us with specific questions and requests, as we plan to continually expand our offerings.