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Conte's Suspension Service Center

Who is suspension service for?

Short answer: anyone who owns a bike with suspension. Your mountain bike's suspension is one of the most important components of the bike. It helps to absorb bumps and dips, making for a smoother, more comfortable, and efficient ride. It also helps to improve traction and control, which is especially important when riding over rough terrain. Not only will a properly-maintained suspension feel better, it'll make you a better rider by inspiring confidence and making your bike more predictable.

Suspension Service Menu

Rear Shock Air Sleeve Service


An important piece of preventative maintenance for the part that keeps you in control. Keep your shock operating smoothly and protect the complex internals by having the air sleeve removed and cleaned. We'll install new seals and fresh suspension fluid.

Fork Lowers Service


If your fork is functioning well enough, but you want to stay on top of maintenance and suspect it could squish a little smoother. It's like changing the oil in your car. We'll replace the fluid that's responsible for smooth operation and the seals that keep the dirt out.

Rear Shock Full Service


Blue and red knobs not working? Shock not holding air? Is there a strange gurgling sound when you compress your rear suspension? Time for a FULL service. We'll disassemble and inspect all the tiny parts, replace seals, service the damper and the air sleeve.

Full Fork Service


Lockout not working? Been a couple of years and you haven't had ANY service? Best to get in there and inspect EVERYTHING. This is a complete overhaul/service of the damper, spring and fork lowers.

How it works

Ship your suspension component(s) to us or drop your bike off at your local Conte's Bike Shop location and let us take care of the rest. Just follow the steps outlined below for the method you choose and contact if you have any questions.

Ship Your Suspension To Us

Book your suspension service below by following these steps:

• Enter "Washington DC" as the location

 • Scroll and select "Suspension Service"

• Stay up-to-date with communications via the Conte's Bike Shop app and SMS messages

• Mail in the suspension unit (just the fork and/or rear shock, not the entire bike)

• Applicable shipping costs will be added to the total cost of the service

• A payment link will be sent to you

• Your suspension will be shipped back to you once payment is received

• Please ship your suspension to:

Conte's Bike Shop

1331 4th Street SE


Washington, DC 20003

Drop Your Bike Off With Us

Book the service below or in-store, then:

• The shop will receive your bike, remove the suspension component(s), and dispatch to our Conte's Suspension Service Center

• Stay up-to-date with communications via the Conte's Bike Shop app and SMS messages

• Shipping costs will be added to the total, if applicable

Do I Need to Service My Suspension?

Your bike's suspension can wear out over time, especially if it is not properly maintained. This can lead to a number of problems, including:

  • Reduced performance
  • Increased harshness
  • Increased wear on other components
  • Increased risk of injury

For these reasons, it is important to get your mountain bike suspension serviced regularly, ensuring that it is performing at its best and that you are getting the most out of your bike.

Here are some of the main reasons why you should have your mountain bike suspension serviced:

  • To improve performance: A well-maintained suspension will provide a smoother, more comfortable ride, as well as improved traction and control.
  • To extend the life of the suspension: Regular servicing can help to prevent wear and tear on the suspension components, which can extend their lifespan.
  • To avoid injury: A poorly maintained suspension can lead to a number of problems, including increased harshness, which can increase the risk of injury.

The frequency with which you should have your mountain bike suspension serviced will depend on how often you ride and the type of riding you do. However, as a general rule, it is recommended to have your suspension serviced every 125 hours of riding, or once yearly, whichever comes sooner.

Where is the Conte's Suspension Service Center?

Our suspension service department is run by Brian Crowe out of our Navy Yard location. By centralizing the skills, tools, and parts all in one place we can commit to good turnaround times & excellent quality.

All suspension serviced at Conte's must be sent to the suspension service department, as outlined above.

What Services Do We Offer?

Many suspension service companies have hundreds of choices for service depending on the model, year and level of service; we have decided to keep it simple and offer just 4 options: Rear Shock Air Sleeve Service, Fork Lowers Service, Full Fort Service, and Rear Shock Full Service. See descriptions and prices above.

How Long Does Suspension Service Take?

Depending on shipping times, service will take between 3 to 12 days. For reference, most turnaround times from other companies are around 3-4 weeks.

What Brands Can Conte's Service?

We can currently service most Fox and Rockshox brand forks that are model year 2014 or newer. Our Rear Shock Full Service is only available for non-piggyback Fox and Rockshox products model year 2014 or newer. For any other product, feel free to email us with specific questions and requests, as we plan to continually expand our offerings.