Shipping & Returns
Everything you need to know about ordering online
Pick Up, Shipping & Delivery Options
Returns
Return Policy for Orders Picked Up In-Store
- You have 30 days from the date you pick up your order to return it
- Products must be unused in their original packaging with all original tags
- Sale and closeout items are not eligible for return
If you purchase a bike online for in store pick up and you decide that you do not want that bike when you come to collect it, you can return it for a full refund at that time. This does not apply to any bike that was modified per the customer’s request or a bike after it has been brought home.
Return Policy for Shipped Orders
- You have 30 days from the date you receive your order to request a refund
- Products must be unused in their original packaging with all original tags
- Sale and closeout items are not eligible for return
- Original shipping charges are non-refundable
- Customer is responsible for any return shipping costs
Please email orders@contebikes.com if you would like to initiate a return or if you have any questions
Once an order ships it cannot be canceled. To receive a refund after an order ships, you will have return it when it arrives to you.
Any item purchased online can be returned at any one of our stores. You do not need to contact us before returning an item in store.
Exchanges are not offered at this time for purchases made online. If you want to exchange an item, you will have to place an order for the item you want and send us back the item you do not want. Once we receive your return, we will process it as normal.
Order Status
Checking Order Status
For order status click the "My Account" link near the top right of this website.
Security Information
Fraudulent Order Protection
Conte's Bike Shop has the right to cancel an order that appears fraudulent. When ordering online, the billing address and shipping address must be the same. All online purchases picked up in store require verifying photo ID against the credit card used to make the purchase (if applicable).
Due to an increase in fraudulent activity, bike purchases over $1500 and electronics will require a mandatory validation transaction of ten cents on the purchasing credit card at pickup.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to view or access your transaction information. When your account information is displayed on your screen, we only display the last four digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account. We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Inventory Disclaimer
Inventory Disclaimer
Our online inventory updates as frequently as every 15 minutes. We make every effort to maintain current and accurate inventory on our website. On occasion due to an inventory error, we may not have an item for sale that is advertised on our website and reserve the right to cancel an order for this reason. We appreciate your understanding and regret any inconvenience such mistakes may create.