Service & Repair
The Conte’s 90 Day Service Guarantee
At Conte’s Bike Shop, we guarantee our service work for 90 days from the date of pick up. We want your riding experience to be as smooth as possible and understand that certain components have a break-in period and may require small adjustments.
This guarantee only covers components serviced by Conte’s at the time of service. This offer excludes flat tire repairs, normal wear & tear, accidents, and abuse.
Bike Service & Repair
All Conte's locations have fully equipped service centers to handle almost any repair. For questions about specific services, pricing or to schedule an appointment contact your nearest Conte's Bike Shop.
Electric Bike Service & Repair
While we strive to be able to service any e-bike you bring to us, due to certain restrictions on parts availability we can only provide service for the below electric bike brands.
BMC
Cannondale
Electra
Gazelle Bikes
Giant
Rad Power
Santa Cruz
Tern Bicycles
Yuba Bicycles
In addition to these brands, we can provide service if you bike meets one of the below criteria.
- If you purchased your electric bike through Conte's Bike Shop, we will be able to provide service.
- If your bike has a Shimano, Bosch, Mahle, TQ and Hydrive motor and battery, we will be able to provide service.
- If your electric bike doesn't meet the above criteria, we can still service it as long as that service doesn't involve the motor, battery or any of the electrical components.
Suspension Service
Conte’s Bike Shop offers a comprehensive range of in-house suspension services with a quick turnaround time of 7 to 10 days. Additionally, our pricing cover everything, including seal kits and shipping, so you know exactly what you're paying upfront—no hidden fees.
Drop off your bike at your nearest Conte's Bike Shop and we'll handle the rest! If you have any questions, feel free to contact us at suspensionservice@contebikes.com.
Services Offered
Rear Shock Air Sleeve Service
$100
An important piece of preventative maintenance for the part that keeps you in control. Keep your shock operating smoothly and protect the complex internals by having the air sleeve removed and cleaned. We'll install new seals and fresh suspension fluid.
Fork Lower Leg Service
$150
If your fork is functioning well enough, but you want to stay on top of maintenance and suspect it could squish a little smoother. It's like changing the oil in your car. We'll replace the fluid that's responsible for smooth operation and the seals that keep the dirt out.
Rear Shock Full Service
$250
Blue and red knobs not working? Shock not holding air? Is there a strange gurgling sound when you compress your rear suspension? Time for a FULL service. We'll disassemble and inspect all the tiny parts, replace seals, service the damper and the air sleeve.
Fork Full Service
$250
Lockout not working? Been a couple of years and you haven't had ANY service? Best to get in there and inspect EVERYTHING. This is a complete overhaul/service of the damper, spring and fork lower leg.
Dropper Post Service
$175
Does your dropper post have trouble returning to full extension?
Does it drop when you don't want it to?
Can you hear the dirt and grit inside as it moves up and down?
Let us return your fancy post to its former glory with a complete rebuild.
Available for Fox Transfer & Rockshox Reverb dropper posts.
Suspension Service FAQ
Do I Need to Service My Suspension?
The seals in your bike's suspension will wear over time and the oil inside becomes contaminated. This process is accelerated with increased use, adverse riding conditions and lack of regular cleaning. This leads to a number of problems, including:
- Reduced performance
- Increased harshness
- Increased wear on other components
- Increased risk of injury
For these reasons, it is important to get your mountain bike suspension serviced regularly, ensuring that it is performing at its best and that you are getting the most out of your bike.
Here are some of the main reasons why you should have your mountain bike suspension serviced:
- To improve performance: A well-maintained suspension product will provide a smoother, more comfortable ride, as well as improved traction and control.
- To extend the life of the suspension products: Regular servicing can help to prevent wear and tear on the suspension components, reducing the chance that you'll have to replace the entire fork or shock during the life of your bike.
- To avoid injury: A poorly maintained suspension can lead to a number of problems, including increased harshness, which can increase the risk of injury.
At a minimum, the manufacturer's specified service intervals should be followed. However, the frequency with which you have your suspension serviced also depends on how often you ride, the conditions you ride in and the type of riding you do. As a general rule, it is recommended to have basic suspension service performed after 50 hours of riding or once yearly, whichever comes sooner. You should have your suspension fully serviced every 125-200 hours of riding.
Where is the Conte's Suspension Service Center?
Our suspension service department is run by Brian Crowe out of our Navy Yard location. By centralizing the skills, tools, and parts all in one place we can commit to good turnaround times & excellent quality.
All suspension serviced at Conte's must be sent to the suspension service department, as outlined above.
What Brands Can Conte's Service?
We currently service most Fox and Rockshox brand forks that are model year 2014 or newer. Our Rear Shock Full Service is currently available for non-piggyback Fox product, model year 2014 or newer and most Rockshox product 2014 or newer. For any other product, feel free to email us with specific questions and requests, as we plan to continually expand our offerings.